Ambulance FAQ

Q. What are examples of a medical emergency?

A. Suspected heart attack – may include chest discomfort or pressure; suspected stroke – sudden onset of numbness or weakness of the face, arm or leg, confusion, trouble speaking, understanding or walking, severe headache with no known cause; unconscious or fainting – for any reason; severe bleeding – even if bleeding has stopped; allergic reaction or asthma attack; traumatic injuries; and severe pain

Q. Which ambulance to select?

A. Please go to our about ambulances page to find out more about different types of ambulances before booking. post booking details can be communicated with qualified professionals on duty to make sure the closest appropriate ambulance is dispatched for medical transport. This is determined by GPS mapping.

Q. Will the ambulance take me to the hospital of my choice?

A. User can choose any Hospital or drop off location, user gets to fill, pick up and drop off details on app or web.

Q. What are the qualifications of the staff on the ambulance?

A. Our quality ambulance service partners provide certified drivers and qualified attendants, or paramedics

Q. Does Medulance provide non-critical transportation?

A. Medulance provides and promotes the use of patient transport (non-critical ambulances) as hiring taxis or self owned cars for transportation while injured or recovering from injury are unhealthy practices, aggravates injuries.

Q. What does medical insurance cover?

A. Ambulance transportation coverage varies from insurance policy to policy. It is important to review your coverage and understand the limitations and requirements of your coverage.

Q. How does Medulance establish rates?

A. Medulance rates are in-line with our partner's fare chart distribution. Ambulance service provider fees typically include a base charge for the transport, a mileage fee and charges for procedures, supplies or medications administered.

Q. Do I need to pay to use the app?

A. Medulance app is free for download, basic services can also be seen on website.

Q. Will I be charged if I cancel a request for an ambulance before being picked up?

A. You may or may not be charged for cancelling a booking, depends on partnered ambulance service provider's payment policies.